Work Process (VEHICLES)

– The client selects the type of work to be done, either from our catalogs or from a special project.

– We will send you a formal quote by email, which includes:

• • Written details of the work to be done.
• • The cost of the requested work.
• • Payment conditions.
• • Details of the complete process to perform the requested work.
• • Link to the website to make the first payment in case the customer wants to use acredit card.

– Once the customer makes the first payment, we will consider the previous conditions included in the quote as accepted.

– When the client makes the first payment, we will contact him within the first 24 hours to fill a questionnaire about the work and additional information, such as photos of the vehicle, logos and/or photographs. We may need to physically check the vehicle depending on the work to be done.

– After obtaining all this information, we will initiate the design, which can take between 2 and 5 business days.

– Once the design is finished, we will send an initial sketch to the customer via email. Additionally, you will be notified by text message about this email.

– If the client wants to modify the first design sketch, he must communicate it in writing, via email or text message. A new sketch with the requested modifications will be sent within 1 to 3 business days.

– When the client feels completely satisfied with all the elements of the design, he must inform it in writing, via email or text message. By doing so, we will proceed with the production and manufacturing phase.

– Once the design is approved by the client, we will assume that he has reviewed and read all the elements of the sketch. These elements are understood as written information about the vehicle (Letters and numbers), colors and position of the elements. In this way, we will proceed with the production of the material under this approval without further modifications.

– Any modification to the design after the written approval and once the production has started could raise additional charges.

– The production time, where we manufacture and print the material, is between 3 to 7 business days for cut vinyl designs and between 4 to 10 days for printed vinyl designs.

– We will contact the client within the production period to establish the date and time for the installation of the vinyl.

– All installations are considered in our offices, the customer being responsible for delivering the vehicle and then collecting it once it is finished. We also offer to pickup and deliver the vehicle, as well as installing it any place the customer requests. It is important to keep in mind that extra charges will be applied to these latter services.

– The duration of the installation varies depending on the design and model of thevehicle, but usually we ask the customer to bring in the vehicle in the morning and collect it at the end of the day.

– We require promptness for the delivery of the vehicle in order to meet the established delivery time.

– We will contact the customer at least one hour before completing the installation so that he can collect his vehicle.

– The client must inspect the vehicle and sign the approval of the work carried out.

– If there is any variance regarding the delivery, we will do our best to resolve the disagreement at that moment, however, we may require more time.

– There maining amount must be paid immediately once the work is signed as accepted.Then we will proceed to deliver the keys of the vehicle to the customer.

– A guide line with recommendations, acopy of the guarantee, and an invoice for the service provided will be delivered to the client.